Shipping policy

SHIPPING POLICY

MADE-TO-ORDER PRODUCTION

Every item we sell is made-to-order. Nothing is pre-stocked. When you place an order, it goes into production at our fulfillment partner's facility. This means we cannot cancel or modify orders once production has begun — typically within 24 hours of the order being placed.

READ BEFORE ORDERING: Because each item is produced on demand, your order enters production quickly. Double-check your size, color, and shipping address before completing checkout. We cannot be held responsible for errors made by the customer at checkout.

FULFILLMENT & PROCESSING TIME

Production typically takes 2–7 business days. During high-volume periods, new drops, or holidays, production may take up to 10 business days. This window is entirely separate from and in addition to your shipping transit time.

By placing an order you acknowledge that total delivery time includes both production time and shipping time and agree not to initiate disputes solely on the basis of estimated delivery windows.

ESTIMATED SHIPPING TIMES

United States: 3–7 business days via USPS or UPS after production
Canada: 7–14 business days
Europe / UK: 10–20 business days
Rest of World: 14–25 business days

ESTIMATED, NOT GUARANTEED: Shipping times are estimates provided by the carrier and are not guaranteed. Delays caused by carrier operations, customs processing, weather events, or acts of nature are outside our control. We are not liable for carrier-caused delays and will not issue refunds on this basis alone.

ADDRESS ACCURACY — CUSTOMER RESPONSIBILITY

It is entirely the customer's responsibility to enter a correct and complete shipping address at checkout. We ship to the address provided — no exceptions. If a package is returned to sender due to an incorrect address, refusal, or failed delivery attempt, the customer is responsible for reshipping costs.

INCORRECT ADDRESS POLICY: We are not responsible for orders shipped to addresses entered incorrectly by the customer. No refunds or replacements will be issued for packages undeliverable due to customer address errors.

INTERNATIONAL ORDERS & CUSTOMS

International customers are solely responsible for any and all customs duties, import taxes, brokerage fees, or VAT charged upon entry into their country. These charges are not included in the product price or shipping cost, and will not be reimbursed by us under any circumstances.

Refusal to pay customs fees resulting in a returned or destroyed package does not qualify for a refund.

LOST, STOLEN, OR UNDELIVERED PACKAGES

If your tracking confirms delivery but you did not receive your package, you must:

Check all entry points of your home and with neighbors
Contact your local post office or carrier with your tracking number
File a claim with the carrier if applicable
Notify us within 7 days of the marked delivery date

We will cooperate in any carrier investigation, but we are not liable for packages confirmed delivered to the provided address. Packages stolen after delivery are a matter for your local law enforcement and/or homeowner/renter's insurance.